Frequently asked questions

How do I forward my email to another email address?
  • Log in to your Customer Area.
  • Click on ‘Email’ in the menu.
  • Click on the domain of the service you want to manage.
  • Click on ‘Forwards’ on the left side of your screen. An overview of the current aliases will appear.
  • To change a current alias click on 'edit' at the right of your screen.
  • To add a new one click ‘Add forward or alias'. Here you can create new email addresses and set up a forward.
How do I get my free mail?

In order to use your free email service, you need to have a domain registered. A domain name is used to point your email to the right box, and is used to make mailboxes with your domain. To see how you can order a domain, check under Domains.

What is my email user name?

Once you create a new mailbox you will be asked to supply a user name. This will be the user name of your mailbox. An overview of your mailboxes and user names can be found under 'Email boxes' at 'Email' in the menu of the Customer Area.

How can I change my password for a mailbox?

To change your password for a mailbox, log in to the Customer Area and click on ‘Email'. Take the following steps:

  • Click on the domain of the (hosting) plans you want to manage.
  • Click on the mailbox for which you want to change the password.
  • Click on ‘Edit’ at the right side of your screen to change the password of the mailbox.
How do I add a mailbox to my domain?

To add an extra mailbox, take the following steps:

  • Click on the domain you would like to manage.
  • Click on mailboxes on the left of your screen.
  • To create a new mailbox click on 'Add mailbox'.
  • Set a user name, password and the size of your mailbox.
  • Click 'Save' to confirm the settings.
How do I create an email alias?

To forward your email, take the following steps:

  • Click on ‘Email’ in the menu.
  • Click on the domain of the service you want to manage.
  • Click on ‘Forwards’ on the left side of your screen. An overview of the current aliases will appear.
  • To change a current alias click on 'edit' at the right of your screen.
  • To add a new one click ‘Add forward or alias'. Here you can create new email addresses and set up a forward.

What is DNS?

The Domain Name System (DNS) is a technology that will translate your domain into an Internet Protocol address (IP).

What does TTL mean?

TTL (Time To Live) is the amount of time that your DNS record is cached in resolving name servers on the Internet, measured in seconds.

What are the default TTL settings?

TTL is defined in seconds and the default setting can be found in the zone file of your domain in Customer Area.

Where can I add DNS records?

You can add DNS records in the zone file of your domain in Customer Area, at the Domains tab. If DNS access options are not visible, it may be that you registered during our free promotion. If this is the case, please send us a ticket via Support, so we can evaluate your request. Requests are evaluated on a case by case basis.

What kind of DNS records can I use?

By default you can use the following DNS records:

  • A-Records Points the host name to a valid IP(v4).
  • CNAME-Records Alias for another host name. Enter a valid host name/domain name in the content field.
  • MX-Records Points the host name to a valid email server. The email server host name should be entered in the content field, this cannot be an IP address.
  • TXT-Records Free format record. Any data can be entered in the content field.
  • SRV-Records The Service record is a category of data specifying information on available services.

How do I order a domain?

First, go to the ‘Shop’ and enter your domain. You will see directly if your domain is available to register. Click 'register' to claim this domain. It is possible to register only a domain name. In case you plan to use the domain only for email purposes, an email plan will suffice. Should you want a website as well, a Website Builder or hosting plan is necessary. Lastly, fill in your details to complete your registration. In case that you already have an account, log in on the right side of the page. If this is your first order with us, you will find a verification link in your email to confirm your details. Please click on it to confirm your account details with us, so we may process your order.
After you have verified your details, complete the payment to confirm your order. You will receive a confirmation of your order by email.

How can I delete a domain from my account?

In order to delete a domain from your account, take the following steps:

  • Open the Domains tab.
  • Click 'Delete' for the domain you wish to delete.
  • Confirm the deactivation of the domain.
How do I redirect my domain?

To redirect your domain, take the following steps:

  • Open your Customer Area, and select the ‘Domains’ tab.
  • Select the domain you wish to redirect.
  • Select 'Redirect domain'.
  • Fill in the destination URL.

Select the type of redirect. Each redirect produces a different HTML response code. The following three options are available:

  • 301: Permanent. We recommend using this one.
  • 302: Temporarily moved.
  • Mask domain: A mask domain uses an iframe to redirect the site. The displayed domain name in the address bar will be left intact.
  • Save the redirect.
How can I transfer a domain?

To transfer a domain to another registrar, log in to your Customer Area. Go to the Domains tab, and find the details of the domain you wish to transfer, then open the Authcode tab. Give the code displayed to your new registrar to start the transfer of the domain.

Keep in mind to keep your auth code safe, and only give it to the receiving registrar. Additionally, some domains may have an exceptional transfer procedure, or different requirements. Check our Domains FAQ for more information regarding these.

Where can I find the auth code?

The auth code can be found by following the steps below:

  • Click on the 'Auth code' tab by the domain you would like to transfer. This will display an ´Outgoing transfers´ block above your domains list.
  • Click the 'Auth code' tab to view the auth code of that domain.

To be noted: do not disclose the auth code to anyone.

How do I order a hosting plan?

Ordering a hosting plan is dependent on the kind of website you want to create.

For a simple, yet elegant and powerful website, we recommend our Website Builder plans. You may view these on the Website Builder page. If you prefer to build your website yourself, check our Personal or Power hosting plans. Begin by selecting the domain you wish to register in the shop. The next step will be the plan selection – choose any plan you like to add it to your shopping cart, and confirm your order.

Lastly, fill in your details to complete your registration of the domain. If you already have an account, log in on the right side of the page. Complete your order by completing the payment.

You will receive a confirmation of your order by email. If this is your first order with us, you will find a verification link in your email. Please click on it to confirm your account details with us. After you have verified your details, complete the payment to confirm your order.

How can I change my hosting plan?

To change your plan, take the following steps:

  • Log in to your Customer Area, and select the Hosting tab
  • Open the hosting plan you want to change.
  • Click on 'Change plan'.
  • Select your new hosting plan from the drop down-menu.
  • Next an overview of the costs will appear. Agree with the terms and conditions and confirm your order.
  • Click on 'Select payment method' to select a payment method.
  • You see an overview of the payment methods. Select the method you want to use.
  • Complete the payment. Your new plan will be available within the hour.
What is a database?

A database is a data structure that stores organized information. Most databases contain multiple tables, which may each include several different fields. For example, a company database may include tables for products, employees, and financial records. Each of these tables would have different fields that are relevant to the information stored in the table. Websites often use the information in databases to display information on the website.

What is FTP?

FTP stands for File Transfer Protocol and is an internet protocol which you can use to transfer files over the Internet. It is fast, reliable and convenient.

How can I install WordPress?

Afrisol Technologies: FAQs

  • Click on 'Manage' of the hosting plan you want to install WordPress on.
  • Select 'Installations' at the left of your screen.
  • Click on 'New installation'.
  • Click on 'Install version' at the right of your screen.
  • Select the domain you want to install WordPress on.
  • Select the database you would like to use.
  • If the installation completed, you will see the database credentials. You can use these to complete the installation on your domain.
How can I install Joomla?

To install Joomla! log in to the 'Customer Area' and click on 'Hosting'.

  • Click on 'Manage' of the hosting plan you want to install Joomla! on.
  • Select 'Installations' at the left of your screen.
  • Click on 'New installation'.
  • Click on 'Install version' at the right of your screen.
  • Select the domain you want to install Joomla! on
  • Select the database you would like to use.
  • If the installation completed, you will see the database credentials. You can use these to complete the installation on your domain.
How can I link a domain to a hosting plan?

To link one of your domains to a hosting plan click on 'Domains' in the menu of your Customer Area. Take the following steps:

  • Click on the domain you would like to link to a hosting plan.
  • Choose the option, 'Link to hosting plan'.
  • Select the hosting plan from the drop down-menu and click on 'Save'.
  • Click 'Save'. The domain is now linked to the selected hosting plan.
Which FTP client would you recommend?

If you don't have a FTP client already, we recommend using FileZilla - a free, fast and reliable FTP client with lots of useful features and an intuitive interface. Download FileZilla

What is a 'Relative HomeDir'?

'Relative HomeDir' is the home directory of your domain or FTP user. You can install your website here or make folders. The name of the HomeDir differs between hosting providers.

How can I create an FTP user?

To create a FTP user, take the following steps:

  • Click the hosting plan for which you want to make the user, and select 'Manage'.
  • Open the details, and the tab 'FTP users'.
  • Add a new user, and set his password.
How can I reset my FTP password?

To reset the password of an FTP user, take the following steps:

  • Click on 'Manage' on the right of your screen of the hosting plan you want to manage.
  • Click on 'FTP users', here you will see an overview of the current FTP users.
  • Click on 'Edit' at the right of your screen of the FTP user you want to manage.
  • Insert the new password twice and then click on 'Save'.
  • The password will be updated immediately.

Change your password in Customer Area.

  • Log in to the Control Area.
  • In the right upper corner you will see your user name. Click on this and choose 'Change password'.
  • Change the password and click 'Save'. Your password is changed.
  • Change the password from the login page.
  • Go to the login form.
  • Click on ‘Forgot password'.
  • Enter your email address. You will receive an email with a link to change your password.
  • Click on ‘Save'. The password is changed.
How can I connect to my FTP?

To connect to the server through FTP, you can use an FTP program like FileZilla. You will need the FTP user credentials and server to make a connection.

How can I upload files to my hosting plan?

You can upload files to your hosting plan by connecting to the FTP. It differs per FTP client, how the files are uploaded. Check the help from the supplier of your FTP client to upload files.

You can upload files to your hosting plan by connecting to the FTP. It differs per FTP client, how the files are uploaded. Check the help from the supplier of your FTP client to upload files.

You can upload files to your hosting plan by connecting to the FTP. It differs per FTP client, how the files are uploaded. Check the help from the supplier of your FTP client to upload files.

Why do I get the error: 'Could not connect to database'?

When you have installed a CMS like WordPress, you have to insert your database details. When these are not correct, you will get the error ‘Could not connect to database’. Review your database details and check if you have used the correct ones. If not, change them and the error should be solved.

My website is getting a 404 error. What can I do about this?

A 404 page is an error page that displays when someone tries to access a page that doesn't exist on your website. Make sure that your files are in the correct folder and there is an index.htm(l) or index.php available.

Where can I find the software installations?

To install software through our software installation, take the following steps:

  • Go to 'Hosting' in Customer Area.
  • Click on 'Manage' of the hosting plan you install one of the software programs on.
  • In the menu to your left click on 'Installations'. Here you'll see an overview of the current installations.
  • Click on 'New installation' to start a new installation of one of the programs in the software installations.
Can I add more databases?

You can add as many databases as your hosting plan allows you to. To add a database, take the following steps:

  • Log in to ‘Customer Area’ and click on 'Hosting' in the menu.
  • Click on ‘Manage’ of the hosting plan you want to add a database to.
  • Click on ‘Databases’.
  • Click on the button, ‘add new database’.
  • Fill in the required fields and click ‘Save’.
  • The database is added and ready to be used. Remember to write down the password.
How can I delete a database?

When you delete a database, all the information of the tables will be lost. Please check if you are deleting the correct database. To delete a database, take the following steps:

  • Log in to the Customer Area and go to 'Hosting'.
  • Click on 'Manage' to access the options of a hosting plan.
  • Go to ‘Databases'.
  • Click on ‘Delete’ next to the database you want to remove.
  • Verify the database name and click on ‘Delete’ to confirm.
What is a 301 or 302 redirect?

You can forward or mask a domain name to redirect it to another website. You can use either a 301 or 302 redirect.

  • When you redirect your domain name using a 301 redirect, it sends visitors to the specified site with a "301 Moved Permanently" HTTP response. The HTTP 301 response code tells user-agents (including search engines) the location has permanently moved.
  • NOTE: If you use a 301 redirect, you can remove the redirect or change it at any time.
  • A 302 redirect sends visitors to the specified site indicating a "302 Found" HTTP response. The HTTP 302 response code tells user-agents (including search engines) that the location has temporarily moved.
  • A 301 redirect can provide a long-term solution by pointing your domain names to business or affiliate sites. A 302 redirect points your domain name to a temporary page while you build your permanent website. The specific redirects help the search engines distinguish how long your website can be viewed at the current location.
Do I have to link a domain to my hosting plan?

You do not have to link a domain to a hosting plan to enjoy it's full use. While the domain is unlinked, it is still possible to redirect the domain, or set up DNS records. On top of that, the domain remains registered on your name.

What is data transfer / bandwidth?

Bandwidth and data transfer refer to data consumption of your website. Visitors, as they visit your site, download some of the content from your website. As the amount of visitors, or content increases, so does your bandwidtch consumption. With some hosts, you have a fixed limit on how much bandwidth you may consume. With other hosts, over-consumption is charged as an additional fee.
Our plans are tailored with high traffic in mind. This way, you don't have to worry about extra fees incurred because of bandwidth consumption, like other hosting companies occasionally charge.

What is SSL?

An SSL Certificate is a digital certificate issued for a domain by a central authority called the Certificate Authority. To be issued an SSL Certificate, you must purchase an SSL Certificate and then go through a verification process conducted by the Certificate Authority.

SSL is a protocol used to secure connections from surfers to the website. Using SSL will make everything you visit on that website safe from eavesdropping and tampering. Most websites from banks and governments use SSL to ensure the data sent is secured. SSL can also be used on email.

Why should you get SSL?

An SSL Certificate does 2 things:

  1.  Encrypt the information sent from your user's browser to your website
  2. Authenticate your website's identity.

By doing these 2 things, an SSL Certificate protects your customers and in turn increases their trust in your online business. This is especially important if your website requires users to login using passwords or enter sensitive information such as credit card details.You want to make sure that data that you fill in on a website is sent to the correct persons instead of someone who wants to do harm with your data. Using SSL you can make sure this is the case. Securing the connection between client and server is the best option to give users a good feeling about your website which can result in higher sales. Also knowing the fact that your data is secure sends out a professional statement.

Do SSL Certificates work in all browsers?

SSL Certificates are compatible with all major browsers.

Can I upgrade my SSL Certificates?

Unfortunately, we don't support upgrades/downgrades at the moment. If required you can purchase a new certificate and install it on the same web server as the old certificate

 
How to order a SSL certificate?

To order a SSL certificate, take the following steps:

  • Make sure you are logged in to your Customer Area before proceeding.
  • Open the shop page for SSL, and select “Order” “for the package you wish to order. If you are already in the middle of an order, please find the product onder the SSL tab.
  • You will be asked for the domain name in question. Always supply the domain name without www. In front of it. This will be added automatically.
  • After confirming your order is correct and complete, complete the payment to have the product and SSL certificate delivered.
  • The certificate will be installed manually. Should we require additional information (such as with Globalsign certificates), our tech staff will contact you in a ticket, requesting this information.

Where can I find my invoices?

You can find your invoices once you are logged in to the Customer Area. Click on ́'Billing' in the menu of your Customer Area. An overview of your orders will appear. Here you can view your invoices in HTML or download them as PDF.

How can I see the contents of my invoice?

You can view your invoice in HTML or you can download your invoices as PDF at 'Billing' in the Customer Area. To be able to view the PDF, you need a program like Adobe Reader.

How can I pay my invoice?

The status of your invoice is shown at 'Billing' in the Customer Area. Unpaid invoices will have the status 'Open'. To pay the invoice, use 'Start payment' and select the preferred payment method. After paying the invoice the status will change to 'Closed'

Which payment methods can I use?

We currently support the following payment options: credit card, Paypal or M-Pesa

Where can I see the status of my order?

Log in to the Customer Area and go to 'Billing' to see an overview of your orders. Here you can also start payment of orders which haven't been paid yet.

How can I confirm a open order?

To confirm an open order, take the following steps:

  • Look up the order you wish to confirm and click 'Start payment'.
  • Click 'Select payment method' on the next page.
  • Agree to the terms, ‘Confirm order’ and complete the payment.
My payment did not succeed, how can I restart the payment?

To restart your payment, take the following steps:

  • Go to ‘Billing’.
  • Click on ‘Start payment’ of the order you want to pay.
  • Follow the steps to finish the payment.

Where can I see when I ordered a product?

Click in the Customer Area on 'Orders'. The column 'created' states the creation date of the order.

What does 'There are problems processing this order' mean?

Your order cannot be processed, because an action is required. For example, the payment hasn't been completed. Start payment to compete for the order. If your payment was completed successfully, submit a ticket. We will see what the issue is.

Do my products automatically renew?

Domains will not automatically renew. To renew your domain, take the following steps:

  • Check the box to the left of the products and click 'Renew'.
  • Agree with the terms and agreements and click on 'Confirm order'.
  • Select your preferred payment method and complete the renewal.
How can I renew my products?

When your products are set to expire you can renew them manually. When you click on 'Renewals' in the Customer Area, you will find an overview of products which can be renewed. No renewals means no products are set to expire within the near future.
To renew your products, take the following steps:

  • FCheck the box to the left of the products and click 'Renew'.
  • FAgree with the terms and agreements and click 'Confirm order'.
  • FSelect your preferred payment method and complete the renewal.
Where can I see the status of my order?

Log in to the Customer Area and go to 'Billing' to see an overview of your orders. Here you can also start payment of orders which haven't been paid yet.

How can I stop renewing my products?

Your products will not automatically renew. If you do not want to renew your domain, no action is required. The domain will automatically expire. You can also delete the products right now, without awaiting their expiration date. A hosting plan can be deleted under 'Hosting', domains under 'Domains'.

When will my products renew?

Your products will not automatically renew. If you do not want to renew your domain, you do not have to do anything. The domain will automatically expire.

When will my products renew?

When logged in to the Customer Area, go to 'Renewals' to check if there are any products that need to be renewed. To renew products, take the following steps:

When logged in to the Customer Area, go to 'Renewals' to check if there are any products that need to be renewed. To renew products, take the following steps:

  • Click on 'Renew' at the right of your screen of the products you want to renew.
  • Agree with the terms and conditions and confirm your order.
  • Click on 'Select payment method'.
  • You see an overview of the payment methods. Select the one you want to use.
  • Make the payment. Your renewal will be processed within the hour.Click on 'Renew' at the right of your screen of the products you want to renew.
Where can I see when my products will be renewed?

To see when products will be renewed, you log in to the Customer Area. You products can be renewed before the expiration date. The expiration date of your hosting plans can be found under 'Hosting', the expiration date of your domains can be found under 'Domains'.

What is Virtual Private Server (VPS) Hosting?

VPS Hosting utilizes a technology called Virtualization, to create an isolated Virtual Machine for you with dedicated resources and full root access. It gives you all the features and functions of Dedicated server, without the additional cost.

What are the advantages of VPS Hosting?

With VPS Hosting, you have complete isolation. This means that no matter what other users might be doing on the server, your VPS package will be unaffected. With root access, you can install whatever applications you require. VPS also gives you guaranteed resources, so no matter what, the CPU,RAM, HDD and Bandwidth allocated to your VPS package will always be available for your applications.

What virtualization software do you use?

We use Parallels Virtuozzo Containers (PVC).

What kind of software can I install on my VPS package?

As you have full root access, you may install any compatible software on your VPS package. However, any software that violates our Acceptable Usage Policy will not be allowed.

Can I install cPanel or Plesk on my VPS package?

Yes. We have automated installation process configured, so if you choose to buy cPanel for your VPS package, it will be automatically installed for you.

Can I upgrade between VPS plans?

Yes, you can upgrade your existing plan to a higher plan at any time.

What kind of support do you offer?

We offer Fully Managed VPS packages. For a list of items that we support, please refer to the features above

Which control panels do you support?

We support cPanel/WHM, which, if you purchase it through us, will get automatically installed on your server, and will be ready in minutes. Not only do you save in licensing costs, but you don’t have the headache of installing cPanel - we take care of it for you!

Do you offer any billing panels?

Yes, we offer WHMCS as a billing panel for your dedicated server. You can purchase the license from us for a significantly lower cost, and then install it on your dedicated server.

Do you offer support?

Yes we do. We offer two levels of support : Core-Managed and Fully Managed. Every server comes with Core-Managed support, and if you have chosen to purchase cPanel through us, we offer Fully Managed support.

What level of access do I get with my Dedicated Server?

You get root access, which means you have full administrative control of your server. You may choose to install any software you need on your server, and can manage every aspect of your server.

How long will it take for my server to be ready for use?

Our proprietary provisioning system gets your server ready in minutes, ensuring that you get access to your server instantly.

What kind of hardware do you use?

We use only the best - SuperMicro blade servers, Intel Xeon processors, DDR3 RAM and 7200RPM SATA drives. Our blade servers consume very little power and help us pass our cost savings to you.

What is the speed of the network port/uplink on my server?

We allow speeds of up to 1Gbps on each server’s network port.

What kind of Hard Drives do you provide with each server?

All our servers come with a pair of 1TB 7200 RPM SATA drives in RAID 1. RAID 1 means that each hard drive is a mirror of the other, ensuring that if one drive fails, there is a copy of your data in the other drive.

Can I expand the storage on my server?

Yes you can. You can purchase additional storage on our Shared Storage Device. This will be instantly attached to your server as a disk, at which point you can format it and mount it. We offer various options, starting from 50GB all the way to 500GB.

How do I access my Dedicated Server?

There are several ways to access your server:

  • SSH - you can access your server through any SSH client using the root credentials we provide to you
  • cPanel - if you have chosen to purchase cPanel from us, you can access and manage your server through the cPanel/WHM control panel
  • Dedicated Server Control Panel - you can also perform frequent operations, such as Stopping, Starting and Restarting your server through our web-based control panel, which comes bundled with every server
What is the Operating System (OS) that is installed on my server?

Every server comes installed with CentOS 6.5, the latest version of an enterprise-grade Linux OS based on Red Hat Enterprise Linux (RHEL). We are also working on adding more OS flavors, starting with Ubuntu, which is coming soon.

What is reseller hosting?

Reseller Hosting allows you to create sub-packages within the allotted Disk Space and Bandwidth of your main Hosting package. You can use WHM to create Individual Custom packages (each with cPanel) and provision them to your Customers. Additionally, you can use WHMCS for billing (Not supported on the base plan

Which Control Panels do I get with a Reseller Hosting package?

All Reseller Hosting packages come with 2 separate Control Panels - WHM and cPanel. WHM gives you administrative control of your Reseller Hosting package and cPanel allows your Customers to manage their individual Hosting packages.

How can I create Sub-Packages and manage them?

Your WHM Control Panel allows you to create individual Hosting packages and completely manage them.

What is WHMCS and do I get WHMCS with your Reseller Hosting?

WHMCS is a popular Billing platform used by a majority of Web Hosts. Yes, we do provide a free WHMCS license for all plans except the starter plan.

How can my Customers manage their Individual Packages?

Your Customers will be able to manage their own packages using cPanel.

 
What are the advantages of reseller hosting?

If you're a Web Designer/Developer you can host and manage all your websites/clients with one Reseller Hosting package instead of going through the hassle of managing multiple shared Hosting packages. This also lowers your Web Hosting costs significantly. Additionally, you can resell hosting as a value added feature to your existing business or as a separate entity.

Can I upgrade between plans?

Yes, you can upgrade your existing plan to a higher plan at any time.

Is there a money back guarantee?

Yes, we offer a 100% Risk-Free, 30 Day Money Back Guarantee.

Do your Reseller Hosting plans include a One-Click Installer?

Yes, all our Reseller Hosting plans come integrated with Softaculous - a popular and easy to use One-Click Installer.

How is technical support handled?

We have a fully qualified Support team at hand to assist you. You can take a look at all our contact details here. However, we do not offer Support to your Customers directly.

What is Cloud Hosting?

Cloud hosting is the latest form of hosting that has become extremely popular over the past few years. The main concept of cloud hosting is "Divide and Rule" – the resources required for maintaining your website are spread across a cluster of servers that work together, termed as "the cloud". This greatly reduces chances of any downtimes in case of a server malfunction.

What is the difference between Cloud Hosting and Shared Hosting?

When a website is hosted on shared hosting, the website is placed on the same server as many other sites, ranging from a few to hundreds. Typically in this setup, all domains share resources, such as RAM and CPU from the same server. Cloud hosting, on the other hand, offers nearly unlimited ability to handle high traffic spikes. On Cloud, your website is hosted not only on one but on several servers connected to work as one. Your websites don’t depend on only one Server– even if one server is inaccessible, the Data is retrieved and processed by the other available servers with no downtime.

What is Varnish Cache?

Varnish Cache is a powerful web application accelerator that can speed up a website by up to 1000 percent. Varnish is typically used for content heavy dynamic websites. It is used by high-profile, high-traffic websites including Wikipedia, online newspaper sites such as The New York Times, The Guardian, The Hindu, Corriere della Sera, social media and content sites such as Facebook, Twitter, Vimeo, and Tumblr. Of the Top 10K sites in the web, around a tenth use this software.

How Reliable is your Cloud Hosting?

Our cloud hosting offers high reliability. Cloud Sites automatically distributes three mirrored copies of your data across multiple devices to ensure safety and protection. The website is hosted on a virtual partition which draws its resources, such as disk space, from an extensive network of underlying physical servers.

What is the storage architecture used by your Cloud Hosting?

We use Ceph Storage, which gives 3N level of redundancy. In computing, Ceph is completely distributed without a single point of failure, scalable to the exabyte level, and freely available. Ceph replicates data and makes it fault-tolerant, requiring no specific hardware support. As a result of its design, the system is both self-healing and self-managing, aiming to minimize administration time and other costs.

What is the limit for additional CPU and RAM?

Upto 8 GB RAM and 8 cores can be added with any Cloud Hosting Plan.

Is a Dedicated IP available?

Yes, at an additional cost. You can raise a support ticket to get a dedicated IP.

How do I install an SSL certificate on my Website?

To install SSL on your cloud server, you need to get in touch with our support team and we will get it installed for you.

Do you provide any one click install scripts along with Cloud Hosting?

Yes - we provide 'Quick Install' which is accessible from your cPanel. Quick Install allows you to plug and play various scripts like WordPress, Drupal, Joomla, shopping carts like Zencart, Magento and various other billing, social networking, support and chat modules.

Is Upgrade/Downgrade possible?

No, an upgrade or downgrade is not possible between the plans. However, you can purchase additional RAM and CPU cores as per your requirement.

What is your backup policy?

You are responsible for your backups and web content. We create our own weekly backups , and can restore your web, email and database content from those per your request. However, this is NOT a procedure you should rely on to keep copies of your content safe; we recommend you make your own backups. You can take a backup from your cPanel or better, use a remote backup solution.

How can I submit a new support ticket?

To submit a ticket, take the following steps:

  •  Log in to Customer Area and click on 'Support'.
  • To start a new ticket click on 'Create a new ticket' to the left of your screen.
  • Select what the ticket is regarding to, add your emailadress and supply a subject.
  • Write down your issue in the 'Body'-block and 'Save' when you are done.
How can I reset my 'Customer Area' password?

You can change your 'Customer Area'-password in the Customer Area or from the login page.
Change your password in Customer Area.

  •  Log in to the Customer Area.
  •  In the right upper corner, you will see your user name. Click on this and choose 'Change password'.
  •  Change the password and click 'Save'. Your password is changed.

Change the password from the login page.

  •  Go to the login form.
  •  Click on ‘Forgot password'.
  •  Enter your email address and user name. You will receive a mail with a link to change your password.
  •  Click on the link set a new password.
  •  Click on ‘Save'. The password is changed.
What to do when I have lost my password?

If you lost your password, feel free to request a reset. You will receive an email containing further instructions. Reset password

Where can I see the history of my support tickets?

An overview of all your tickets can be found under 'Support' in your Customer Area. The tickets are categorized by the date of last update. The most active tickets are shown on top. The older and completed ones are shown at the bottom.

How will I know my ticket has been answered?

When you have a reply on an open ticket, you will receive a notification by email. Log in to Customer Area and click on 'Support' to view the reply. Click on the 'Ticket ID' to open the specific ticket.

Can I delete a certain ticket?

Currently, it's not possible to delete a ticket. We feel it's important to maintain a complete history. If there is a compelling reason to remove a ticket, please submit a ticket.

Can I edit my support ticket?

You can not edit your ticket. You can, however, add a reply with additional information.
In order to do so take the following steps:

  •  Log in to 'Customer Area' and click on 'Support'.
  • Click on the 'Ticket ID' of your support ticket.
  • Click on 'Add reply' to add additional information to your ticket.

How do I change my contact details?

Log in to the Customer Area and click on 'Profile'. Click on edit to change the details of your profile. Some domains place restrictions on what details you can edit. If you receive an error while updating your details, send us a ticket.