In order to use your free email service, you need to have a domain registered. A domain name is used to point your email to the right box, and is used to make mailboxes with your domain. To see how you can order a domain, check under Domains.
Once you create a new mailbox you will be asked to supply a user name. This will be the user name of your mailbox. An overview of your mailboxes and user names can be found under 'Email boxes' at 'Email' in the menu of the Customer Area.
You can add DNS records in the zone file of your domain in Customer Area, at the Domains tab. If DNS access options are not visible, it may be that you registered during our free promotion. If this is the case, please send us a ticket via Support, so we can evaluate your request. Requests are evaluated on a case by case basis.
First, go to the ‘Shop’ and enter your domain. You will see directly if your domain is available to register. Click 'register' to claim this domain. It is possible to register only a domain name. In case you plan to use the domain only for email purposes, an email plan will suffice. Should you want a website as well, a Website Builder or hosting plan is necessary. Lastly, fill in your details to complete your registration. In case that you already have an account, log in on the right side of the page. If this is your first order with us, you will find a verification link in your email to confirm your details. Please click on it to confirm your account details with us, so we may process your order.
After you have verified your details, complete the payment to confirm your order. You will receive a confirmation of your order by email.
To transfer a domain to another registrar, log in to your Customer Area. Go to the Domains tab, and find the details of the domain you wish to transfer, then open the Authcode tab. Give the code displayed to your new registrar to start the transfer of the domain.
Keep in mind to keep your auth code safe, and only give it to the receiving registrar. Additionally, some domains may have an exceptional transfer procedure, or different requirements. Check our Domains FAQ for more information regarding these.
Ordering a hosting plan is dependent on the kind of website you want to create.
For a simple, yet elegant and powerful website, we recommend our Website Builder plans. You may view these on the Website Builder page. If you prefer to build your website yourself, check our Personal or Power hosting plans. Begin by selecting the domain you wish to register in the shop. The next step will be the plan selection – choose any plan you like to add it to your shopping cart, and confirm your order.
Lastly, fill in your details to complete your registration of the domain. If you already have an account, log in on the right side of the page. Complete your order by completing the payment.
You will receive a confirmation of your order by email. If this is your first order with us, you will find a verification link in your email. Please click on it to confirm your account details with us. After you have verified your details, complete the payment to confirm your order.
A database is a data structure that stores organized information. Most databases contain multiple tables, which may each include several different fields. For example, a company database may include tables for products, employees, and financial records. Each of these tables would have different fields that are relevant to the information stored in the table. Websites often use the information in databases to display information on the website.
When you have installed a CMS like WordPress, you have to insert your database details. When these are not correct, you will get the error ‘Could not connect to database’. Review your database details and check if you have used the correct ones. If not, change them and the error should be solved.
A 404 page is an error page that displays when someone tries to access a page that doesn't exist on your website. Make sure that your files are in the correct folder and there is an index.htm(l) or index.php available.
You can forward or mask a domain name to redirect it to another website. You can use either a 301 or 302 redirect.
When you redirect your domain name using a 301 redirect, it sends visitors to the specified site with a "301 Moved Permanently" HTTP response. The HTTP 301 response code tells user-agents (including search engines) the location has permanently moved.
NOTE: If you use a 301 redirect, you can remove the redirect or change it at any time.
A 302 redirect sends visitors to the specified site indicating a "302 Found" HTTP response. The HTTP 302 response code tells user-agents (including search engines) that the location has temporarily moved.
A 301 redirect can provide a long-term solution by pointing your domain names to business or affiliate sites. A 302 redirect points your domain name to a temporary page while you build your permanent website. The specific redirects help the search engines distinguish how long your website can be viewed at the current location.
You do not have to link a domain to a hosting plan to enjoy it's full use. While the domain is unlinked, it is still possible to redirect the domain, or set up DNS records. On top of that, the domain remains registered on your name.
Bandwidth and data transfer refer to data consumption of your website. Visitors, as they visit your site, download some of the content from your website. As the amount of visitors, or content increases, so does your bandwidtch consumption. With some hosts, you have a fixed limit on how much bandwidth you may consume. With other hosts, over-consumption is charged as an additional fee.
Our plans are tailored with high traffic in mind. This way, you don't have to worry about extra fees incurred because of bandwidth consumption, like other hosting companies occasionally charge.
An SSL Certificate is a digital certificate issued for a domain by a central authority called the Certificate Authority. To be issued an SSL Certificate, you must purchase an SSL Certificate and then go through a verification process conducted by the Certificate Authority.
SSL is a protocol used to secure connections from surfers to the website. Using SSL will make everything you visit on that website safe from eavesdropping and tampering. Most websites from banks and governments use SSL to ensure the data sent is secured. SSL can also be used on email.
An SSL Certificate does 2 things: a. Encrypt the information sent from your user's browser to your website b. Authenticate your website's identity. By doing these 2 things, an SSL Certificate protects your customers and in turn increases their trust in your online business. This is especially important if your website requires users to login using passwords or enter sensitive information such as credit card details.You want to make sure that data that you fill in on a website is sent to the correct persons instead of someone who wants to do harm with your data. Using SSL you can make sure this is the case. Securing the connection between client and server is the best option to give users a good feeling about your website which can result in higher sales. Also knowing the fact that your data is secure sends out a professional statement.
You can find your invoices once you are logged in to the Customer Area. Click on ́'Billing' in the menu of your Customer Area. An overview of your orders will appear. Here you can view your invoices in HTML or download them as PDF.
The status of your invoice is shown at 'Billing' in the Customer Area. Unpaid invoices will have the status 'Open'. To pay the invoice, use 'Start payment' and select the preferred payment method. After paying the invoice the status will change to 'Closed'
Your order cannot be processed, because an action is required. For example, the payment hasn't been completed. Start payment to compete the order. If your payment was completed successfully, submit a ticket. We will see what the issue is.
When your products are set to expire you can renew them manually. When you click on 'Renewals' in the Customer Area, you will find an overview of products which can be renewed. No renewals means no products are set to expire within the near future.
To renew your products, take the following steps:
FCheck the box to the left of the products and click 'Renew'.
FAgree with the terms and agreements and click 'Confirm order'.
FSelect your preferred payment method and complete the renewal.
Your products will not automatically renew. If you do not want to renew your domain, no action is required. The domain will automatically expire. You can also delete the products right now, without awaiting their expiration date. A hosting plan can be deleted under 'Hosting', domains under 'Domains'.
When logged in to the Customer Area, go to 'Renewals' to check if there are any products that need to be renewed. To renew products, take the following steps:
When logged in to the Customer Area, go to 'Renewals' to check if there are any products that need to be renewed. To renew products, take the following steps:
Click on 'Renew' at the right of your screen of the products you want to renew.
Agree with the terms and conditions and confirm your order.
Click on 'Select payment method'.
You see an overview of the payment methods. Select the one you want to use.
Make the payment. Your renewal will be processed within the hour.Click on 'Renew' at the right of your screen of the products you want to renew.
To see when products will be renewed, you log in to the Customer Area. You products can be renewed before the expiration date. The expiration date of your hosting plans can be found under 'Hosting', the expiration date of your domains can be found under 'Domains'.
VPS Hosting utilizes a technology called Virtualization, to create an isolated Virtual Machine for you with dedicated resources and full root access. It gives you all the features and functions of Dedicated server, without the additional cost.
With VPS Hosting, you have complete isolation. This means that no matter what other users might be doing on the server, your VPS package will be unaffected. With root access, you can install whatever applications you require. VPS also gives you guaranteed resources, so no matter what, the CPU,RAM, HDD and Bandwidth allocated to your VPS package will always be available for your applications.
We support cPanel/WHM, which, if you purchase it through us, will get automatically installed on your server, and will be ready in minutes. Not only do you save in licensing costs, but you don’t have the headache of installing cPanel - we take care of it for you!
Yes we do. We offer two levels of support : Core-Managed and Fully Managed. Every server comes with Core-Managed support, and if you have chosen to purchase cPanel through us, we offer Fully Managed support.
All our servers come with a pair of 1TB 7200 RPM SATA drives in RAID 1. RAID 1 means that each hard drive is a mirror of the other, ensuring that if one drive fails, there is a copy of your data in the other drive.
Yes you can. You can purchase additional storage on our Shared Storage Device. This will be instantly attached to your server as a disk, at which point you can format it and mount it. We offer various options, starting from 50GB all the way to 500GB.
SSH - you can access your server through any SSH client using the root credentials we provide to you
cPanel - if you have chosen to purchase cPanel from us, you can access and manage your server through the cPanel/WHM control panel
Dedicated Server Control Panel - you can also perform frequent operations, such as Stopping, Starting and Restarting your server through our web-based control panel, which comes bundled with every server
Every server comes installed with CentOS 6.5, the latest version of an enterprise-grade Linux OS based on Red Hat Enterprise Linux (RHEL). We are also working on adding more OS flavors, starting with Ubuntu, which is coming soon.
Reseller Hosting allows you to create sub-packages within the allotted Disk Space and Bandwidth of your main Hosting package. You can use WHM to create Individual Custom packages (each with cPanel) and provision them to your Customers. Additionally, you can use WHMCS for billing (Not supported on the base plan
All Reseller Hosting packages come with 2 separate Control Panels - WHM and cPanel. WHM gives you administrative control of your Reseller Hosting package and cPanel allows your Customers to manage their individual Hosting packages.
If you're a Web Designer/Developer you can host and manage all your websites/clients with one Reseller Hosting package instead of going through the hassle of managing multiple shared Hosting packages. This also lowers your Web Hosting costs significantly. Additionally, you can resell hosting as a value added feature to your existing business or as a separate entity.
Cloud hosting is the latest form of hosting that has become extremely popular over the past few years. The main concept of cloud hosting is "Divide and Rule" – the resources required for maintaining your website are spread across a cluster of servers that work together, termed as "the cloud". This greatly reduces chances of any downtimes in case of a server malfunction.
When a website is hosted on shared hosting, the website is placed on the same server as many other sites, ranging from a few to hundreds. Typically in this setup, all domains share resources, such as RAM and CPU from the same server. Cloud hosting, on the other hand, offers nearly unlimited ability to handle high traffic spikes. On Cloud, your website is hosted not only on one but on several servers connected to work as one. Your websites don’t depend on only one Server– even if one server is inaccessible, the Data is retrieved and processed by the other available servers with no downtime.
Varnish Cache is a powerful web application accelerator that can speed up a website by up to 1000 percent. Varnish is typically used for content heavy dynamic websites. It is used by high-profile, high-traffic websites including Wikipedia, online newspaper sites such as The New York Times, The Guardian, The Hindu, Corriere della Sera, social media and content sites such as Facebook, Twitter, Vimeo, and Tumblr. Of the Top 10K sites in the web, around a tenth use this software.
Our cloud hosting offers high reliability. Cloud Sites automatically distributes three mirrored copies of your data across multiple devices to ensure safety and protection. The website is hosted on a virtual partition which draws its resources, such as disk space, from an extensive network of underlying physical servers.
We use Ceph Storage, which gives 3N level of redundancy. In computing, Ceph is completely distributed without a single point of failure, scalable to the exabyte level, and freely available. Ceph replicates data and makes it fault-tolerant, requiring no specific hardware support. As a result of its design, the system is both self-healing and self-managing, aiming to minimize administration time and other costs.
Yes - we provide 'Quick Install' which is accessible from your cPanel. Quick Install allows you to plug and play various scripts like WordPress, Drupal, Joomla, shopping carts like Zencart, Magento and various other billing, social networking, support and chat modules.
You are responsible for your backups and web content. We create our own weekly backups , and can restore your web, email and database content from those per your request. However, this is NOT a procedure you should rely on to keep copies of your content safe; we recommend you make your own backups. You can take a backup from your cPanel or better, use a remote backup solution.
An overview of all your tickets can be found under 'Support' in your Customer Area. The tickets are categorized by the date of last update. The most active tickets are shown on top. The older and completed ones are shown at the bottom.
When you have a reply on an open ticket, you will receive a notification by email. Log in to Customer Area and click on 'Support' to view the reply. Click on the 'Ticket ID' to open the specific ticket.
Log in to the Customer Area and click on 'Profile'. Click on edit to change the details of your profile. Some domains place restrictions on what details you can edit. If you receive an error while updating your details, send us a ticket.